Terms and Conditions - Teams

Last Updated: October 1, 2025
Effective Date: October 2, 2025

Hyperhuman S.R.L. and its subsidiaries (“Hyperhuman”, “we”, “us” or the “Provider”) provide an AI-powered business platform comprised of: (i) Teams (web application for content management, creation, delivery, subscription/checkout, and administration), (ii) Public API and embeddable widgets, and (iii) Consumer Apps/Web (our hosted consumer experiences and your white-label apps that deliver the content to end users). The former Hyperhuman Studio mobile app has been deactivated (see Section 26).

By registering as a Hyperhuman Business Platform Customer, team administrator or team member, or by visiting, browsing, or using our websites, software, API, widgets and/or services in any way, you accept and agree to be bound by these GTC-B. Together, these GTC-B and any applicable studio/consumer terms form the Terms of Service.

1. Definitions and Interpretation

“Access IDs” means the unique identification names and corresponding credentials (including API keys, embed tokens, SSO assertions) assigned to a Hyperhuman Business Platform Customer and the Trainers and Trainees/End Users authorized to access the Services.

“Agents” means a Party’s agents, employees, consultants, contractors and other authorized representatives.

“AI Features” means Hyperhuman capabilities that use artificial intelligence, including exercise detection and labeling, CloneMotion™ (photo-to-exercise silent clip generation), AI workout builder and recommendations, auto-generated social clips, multilingual captioning/voice, and successors.

“CloneMotion™ Input” means any image(s) or video(s) and likeness rights you provide to generate silent synthetic exercise clips. CloneMotion outputs contain no audio and do not clone or generate voices.

“Consumer Apps/Web” means Hyperhuman-hosted consumer experiences (e.g., Hyperhuman Club/Training App), your white-label iOS/Android apps, and web experiences that deliver Content to End Users.

“Content” means any material posted on, submitted to, uploaded to, made available to and/or appearing on the Services, including data, text, graphics, photos, videos, audio, captions, charts and location information.

“Embeds/Widgets” means Hyperhuman web components used to render workouts, clips, or checkout on your sites or apps.

“End User” means a natural person who consumes content you distribute using the Services (e.g., a trainee, subscriber, or customer).

“Fee Schedule” means the Provider’s fee schedule (including plan quotas, overages, add-ons, and commerce fees).

“In-Application Purchases” means supplementary products, services or functionality not included in a subscribed Usage Plan.

“Payment Processor” means third-party processor(s) that handle payments, payouts, chargebacks, and compliance for checkout.

“Parties” means you and Hyperhuman.

“Public API” means Hyperhuman’s content/commerce APIs, SDKs, webhooks, and developer tooling.

“Services” means the Hyperhuman software-as-a-service platform and any associated website, application, API, widget or consumer experience, as modified by Updates.

“Synthetic Media” means audio, images or video generated or materially altered by AI (including CloneMotion outputs). For clarity, CloneMotion outputs are video-only (silent).

“Trainer” means a person accessing the Services as a trainer to create or provide fitness training content.

“Trainee” means a person accessing the Services as a trainee to consume fitness training content.

“Trial Usage Plans” means free or discounted plans.

“Updates” means versions of the Services that contain enhancements, modifications, error corrections and/or fixes.

“Usage Plans” means access plans to the Services with defined features, quotas and seats.

“Your Content” means Content posted, submitted, made available, uploaded and/or displayed on or through the Services by you or your Agents, whether directly or via third-party integrations.

All other capitalized terms have the meanings set out in these GTC-B.

1.1 Acceptance

By accessing or using the Services and/or by clicking acceptance, you agree to be bound by these GTC-B and our privacy policy (https://hyperhuman.cc/privacy). You represent and warrant that you are older than 18 and have capacity to enter into and comply with these GTC-B. We may amend these GTC-B at any time; the most current version will be available at https://hyperhuman.cc/legal. Continued use after changes constitutes acceptance. If you do not agree, you must discontinue use; any prior agreement is considered terminated by you pursuant to Section 6.1.

1.2 Special Consents and Acknowledgements

(a) The Services and Content are general in nature and not medical advice. Consult qualified professionals as needed.
(b) Hyperhuman does not warrant Content or Trainer qualifications; interactions are at your risk.
(c) You are solely responsible for health/fitness Content you provide and its associated risks. Participation in exercise or diet programs is at your own risk.
(d) Synthetic Media Disclosure. If you publish Synthetic Media, you must comply with laws and platform rules requiring disclosure and obtain consent from any person whose likeness you use. CloneMotion does not generate or clone voices; it produces silent exercise clips.
(e) Safety & Suitability. AI Features may make errors. Review outputs before distribution.

1.3 Right to Use the Services

Subject to compliance with these GTC-B, our privacy policy and applicable law, we grant you a revocable, personal, non-exclusive, non-sublicensable, non-assignable and non-transferable license to use the Services you procure. All rights in the Services and Hyperhuman trademarks remain with Hyperhuman and its licensors. We do not claim ownership of Your Content; Section 2 governs Your Content and the limited license you grant to us. We do not use your private Content to train foundation models unless you opt in. We may use aggregated/de-identified analytics to improve the Services. API keys and credentials are Access IDs and must not be shared or exposed.

1.4 Information and Access IDs

You must provide accurate and current information, including billing details. You must: (i) maintain security of Access IDs; (ii) prevent unauthorized access; (iii) promptly notify us of compromise; (iv) not share Access IDs unless agreed in writing; (v) provision unique seats for authorized users; and (vi) avoid sharing credentials across roles or third parties. Rotate keys, enforce least privilege, and revoke compromised credentials.

1.5 General Use of the Services – Permissions and Restrictions

You shall not: (i) violate intellectual property, privacy, publicity, or other rights; (ii) reverse engineer, decompile, or create derivative works of the Services; (iii) use automated scraping or bulk collection; (iv) interfere with the Services or related networks; (v) exceed API rate limits or bypass metering; (vi) use AI Features for unlawful impersonation, non-consensual deepfakes, or deceptive content; (vii) remove mandatory disclosures, watermarks, or attribution; (viii) re-identify de-identified data; or (ix) scrape Consumer Apps/Embeds in bulk. We may throttle, suspend or terminate for abuse or risk.

2. Your Content

2.1 Ownership

You remain the sole owner of all rights, title and interest in and to Your Content and in outputs you create using AI Features, to the extent permitted by law and subject to third-party rights.

2.2 License Grant

You grant Hyperhuman a limited, non-exclusive, worldwide, royalty-free license to host, process, adapt, transcode, stream, cache, deliver and display Your Content (including Synthetic Media) as necessary to provide the Services to you and your End Users, and to generate previews or social cuts you enable. CloneMotion outputs are silent; any audio you later overlay (music, narration, TTS) is your responsibility and must be properly licensed. We may showcase public content as product examples; you may revoke prospectively via visibility settings or notice to support. We will not sell or license your private Content to third parties without your explicit opt-in.

2.3 Private Content and Trademarks

Private Content and trademarks remain your property or your licensors’. Some or all of Your Content may be inaccessible due to maintenance, incidents or other events described in Section 13/26.

2.4 Disclosure of Your Content

Your Content may be disclosed per your settings and Service functionality to: (i) your Agents; (ii) other users; (iii) Hyperhuman and its Agents; (iv) third-party service providers (including Payment Processors); and (v) recipients via API/Embeds. We take commercially reasonable steps to ensure Content marked private is not shared between customers unless you select otherwise, but we cannot guarantee confidentiality.

2.5 Representations and Warranties

You represent and warrant that you own or hold necessary rights and permissions to use and authorize our use of Your Content as contemplated, including likeness for CloneMotion Inputs, music, stock assets, and trademarks.

2.6 Prohibited Content

You may not transmit or host Content that is unlawful, offensive, defamatory, obscene, infringing, deceptive, spam, malware, impersonation, privacy-invasive, or solicits minors’ data. Non-consensual deepfakes, deceptive Synthetic Media, or unlawful biometric processing are prohibited.

2.7 Review and Liability Disclaimer

We generally do not review Your Content but may do so and make removals at our discretion. We disclaim liability for Content accuracy, suitability, or use.

2.8 Storage

While your account is active, we use commercially reasonable efforts to store and back up Content, possibly via third parties. You must maintain your own backups. After cancellation, we may delete Your Content per retention schedules. Export tools are available while active.

2.9 Personal Information of Trainees / End Users

You act as data controller for End User personal data you collect. You will use such data only to provide services to those End Users, protect it with appropriate safeguards, and honor applicable privacy rights. See Section 7 and our DPA.

2.10 Enforcement Actions (Content & Accounts)

Without limiting any other right in these GTC-B, we may, at any time and at our sole discretion, and with or without notice, take any of the following actions if we believe (in good faith) that activity, Content, or account use violates these GTC-B, applicable law, third-party rights, platform/app-store rules, or poses risk to users, the platform, or Hyperhuman:

• Lock, hide, geoblock, age-gate, watermark, label, de-rank, restrict, or delete any Content;
• Suspend, lock, rate-limit, throttle, or terminate any account, seat, organization, Access ID, API key, token, embed, or integration;
• Disable or remove features, links, embeds, widgets, or distribution endpoints;
• Preserve, collect, and disclose evidence, logs, and account information to competent authorities, courts, or rights holders, and issue formal notices;
• Refuse, reverse, or claw back benefits, credits, or promotional quotas obtained in breach;
• Withhold or deny refunds consistent with Sections 14–16.

We may retain necessary copies of Content and related data for legal, compliance, security, or dispute-resolution purposes, even after removal or account closure, subject to our retention schedules and applicable law.

3. Intellectual Property – Copyright, Trademark, and Personality/Celebrity Material

3.1 Copyright Infringement Notices (Takedown Requests)

If you are a copyright owner or an authorized agent and believe that either (a) Content available on the Services or (b) material/activity on an online location to which the Services refer or link infringes your rights, you may submit a written notice of alleged infringement to our Copyright Agent containing all of the following:

1. A physical or electronic signature of the person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notification, a representative list of such works.
3. Identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to permit us to locate the material on the Services (or, for links/referrals, identification of the reference or link to be removed and enough information to locate it).
4. Information reasonably sufficient to allow us to contact you (address, telephone number, and, if available, email address).
5. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. A clear indication of the legal provision(s) on which you base your claim, where applicable.
7. A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Submit notices to:
Copyright Manager – Hyperhuman S.R.L.
Str. Plugarilor nr. 8G, 500473 Brasov, Romania – European Union
Email: contact@hyperhuman.cc

You acknowledge that failure to provide all required elements may render your notice invalid. Emails or notices without a clear subject or sent for purposes other than IP claims may not be processed.

3.2 Counter-Notice (If Your Content Was Removed)

If your Content was removed or disabled in response to a notice and you believe it was a mistake or that you have the right to use the material, you may send a counter-notice to the Copyright Agent with:

1. Your physical or electronic signature.
2. Identification of the material removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled.
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, address, telephone number, and a statement that you consent to the jurisdiction of the competent courts in Bucharest, Romania and that you will accept service of process from the person who provided the original notice or their agent.

Upon receipt of a valid counter-notice, we may restore the material at our discretion, unless the original complainant informs us that they have filed a court action seeking to restrain your allegedly infringing activity.

3.3 Repeat-Infringer Policy

We may, in appropriate circumstances and in our sole discretion, disable or terminate accounts of users who are repeat infringers. We also reserve the right to remove Content at any time for alleged infringement without prior notice.

3.4 Trademarks and Trade Dress

Hyperhuman responds to complaints that Content infringes trademarks or trade dress (including logos, brand names, and the distinctive appearance of products or packaging). Trademark owners should provide:

• Proof of ownership (e.g., EUIPO or national registration certificates) or sufficient evidence of unregistered rights;
• The precise location (URL) of the allegedly infringing Content on the Services;
• A description of how the Content is infringing; and
• Contact information for follow-up.
  Submit trademark complaints to the Copyright Manager listed in Section 3.1 (same contact details). Section 3.1 procedures apply accordingly.

3.5 Personality/Celebrity Rights (Name, Image, Likeness)

All individuals—including celebrities—may hold rights controlling commercial use of their name, image, likeness, voice, and other aspects of identity. Uploading or using a person’s likeness without consent may violate personality rights and privacy/publicity laws.

• You must obtain and maintain consent for any likeness you use, including CloneMotion™ Inputs (trainer images/videos).
• You are solely responsible for damages resulting from violations of personality, image, or publicity rights and must fully indemnify Hyperhuman for related claims (see Section 10).

3.6 Music & Audio

You must hold all necessary rights (including synchronization and communication to the public) for any music, narration, or audio you add to your Content. CloneMotion outputs are silent; any audio you overlay (music, narration, TTS) must be licensed and compliant with the policies of any distribution platform you use (e.g., YouTube). Unlicensed audio may result in takedowns, muting, or other enforcement by third parties.

3.7 Premium Stock Footage & AI Stock – Access and Usage

In addition to user-generated content, Hyperhuman may provide access to a library of licensed stock assets, including synthetic or captured clips (“Premium Footage”).

• License. Premium Footage is licensed, not sold, subject to these GTC-B and any asset-specific terms (“Premium Footage Terms”).
• Usage Limitations. You may edit and include Premium Footage within your own productions, but you may not redistribute, resell, sublicense, or publish Premium Footage as standalone files (i.e., outside an edited production that adds value).
• Social Media Excerpts. Publishing full-length Premium Footage clips or full class videos as standalone items on social platforms is not permitted without prior written consent from Hyperhuman. You may use excerpts up to 60 seconds for promotional purposes if:
• You credit Hyperhuman as the source; and
• You do not modify the footage in a way that misrepresents Hyperhuman or its products/services; and
• No asset-specific restriction prohibits such use.
• Attribution & Metadata. You must preserve required attribution, watermarks, and metadata where specified by the asset’s license.
• Termination of License. If your right to use an item of Premium Footage ends (e.g., license termination), you must promptly cease use and, where practicable, remove or replace affected materials.

3.8 Governing Principles for Enforcement and Removals

We may remove or disable access to Content alleged to infringe, and we may provide the uploader with a summary of the claim (which may include the complainant’s contact details) to allow a response. We may decline to act on notices or counter-notices that are incomplete, abusive, fraudulent, or outside our remit.

3.9 Misrepresentation and Abuse of Process

Submitting knowingly false notices or counter-notices may result in account suspension or termination and could expose the sender to liability, including costs and damages, under applicable law.

3.10 Reservation of Rights

Nothing in this Section limits any other rights or remedies available to Hyperhuman under law or equity. We may disclose information as required by law, regulation, court order, or competent authority and to protect our users and the integrity of the Services.

4. Third-Party Services

The Services may provide you with access to, or interoperability with, third-party services you choose to enable for publishing, distribution, payments, or data connections (each a “Third-Party Service”). Only services you explicitly connect or use are in scope. Current supported integrations include, without limitation:

• YouTube — publishing via YouTube API Services
• Wix — site/app distribution via the Wix App Market widget
• Stripe — payments, payouts, chargebacks (including Connect)
• ROOK — wearables/health data aggregation (where enabled)

Your access to and use of any Third-Party Service (and the data, content, or features it provides) are governed solely by that provider’s terms, policies, and pricing. Third-Party Services are independent from us; we do not endorse and are not responsible or liable for their actions, content, availability, decisions (including moderation or takedowns), data handling, or performance. Your dealings with Third-Party Services are at your own risk, and you waive any claim against Hyperhuman arising from or relating to your use of them.

YouTube. If you enable YouTube publishing, you agree to the YouTube Terms of Service and acknowledge the Google Privacy Policy and applicable YouTube API Services terms. You are responsible for ensuring your content complies with YouTube policies (including copyright and music rules).

Stripe. If you enable Stripe, you agree to Stripe’s applicable terms (including the Stripe Services Agreement, Stripe Connect terms, and any country-specific terms). You are responsible for tax obligations, chargebacks, refunds, and compliance with consumer protection laws.

Wix / ROOK. If you enable these integrations, you agree to their applicable terms and privacy policies and are responsible for any required user notices/consents and data rights.

We may add, change, or remove integrations over time. The current set of available integrations appears in Teams → Settings → Integrations (or successor location). Enabling any integration authorizes us to exchange data with that Third-Party Service as necessary to operate the connection per your configuration. You may disable an integration at any time; doing so may limit functionality.

5. Feedback

Any feedback you or your Agents provide (ideas, suggestions, test results, metadata, anonymized usage data) becomes Hyperhuman property without compensation. You assign all rights worldwide in perpetuity and waive moral rights to the extent permitted by law.

6. Termination, Modification and Suspension

6.1 Your Termination

You may terminate at any time via account cancellation and discontinuation of use.

6.2 Our Rights to Act (Protective Measures)

At any time, at our sole discretion, and with or without notice, we may:
(a) ban any device or IP; (b) prevent any person or entity from accessing the Services; (c) lock, suspend, throttle, or terminate any Usage Plan, Access ID, account, team, organization, API key, token, embed, or integration; (d) remove, restrict, or delete any of Your Content; (e) change your plan to a Trial Usage Plan; (f) take any Enforcement Actions listed in Section 2.10; and (g) take any steps required by law, court order, platform rules, or to address risk, security, or abuse. We may retain copies of Content and logs for compliance, security, or legal defense consistent with our retention schedules.

6.3 Effect of Suspension/Termination

Upon suspension or termination by us (other than for our convenience without cause): (i) access to Teams, API, Embeds, and Consumer Apps/Web ceases; (ii) we may revoke tokens/keys immediately; (iii) you must cease use and export Content if permitted; and (iv) we may delete data per our retention schedules. If we terminate without cause, we will pro-rate and refund prepaid, unused fees for the remaining term (your exclusive remedy). If termination is for your breach or risk, fees are non-refundable and you remain liable for all amounts due.

7. Personal Data

We process personal data per our Privacy Policy (https://hyperhuman.cc/privacy) and Data Processing Addendum (DPA). Standard Contractual Clauses apply where required. We are not a HIPAA Business Associate unless agreed in writing. We implement security measures such as encryption in transit, role-based access, and periodic audits. Sub-processors and locations are disclosed in our trust resources. You must configure privacy settings suitable to your use case.

8. Warranty Disclaimer

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Hyperhuman disclaims all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, accuracy, completeness, performance, compatibility, title and non-infringement. AI Features and Beta Features may produce inaccurate or unexpected results.

9. Limitation of Liability

In no event shall Hyperhuman or its officers, directors, employees, or Agents be liable for indirect, incidental, special, punitive or consequential damages, or loss of revenue, profits, goodwill or customers, arising from use of or access to the Services or Content. The total aggregate liability of Hyperhuman for all claims related to these GTC-B, our privacy policy and/or use of the Services is limited to direct damages not to exceed the lesser of EUR 100.00 and the amount actually received by Hyperhuman from you in the three (3) months preceding the event giving rise to the claim. Actions must be brought within twelve (12) months after accrual. Jurisdiction is the competent courts of Bucharest, Romania. All limitations apply to the fullest extent permitted by law.

10. Indemnity by You

You will defend, indemnify and hold harmless Hyperhuman and its officers, directors, employees and Agents from claims, damages, losses, liabilities, costs and expenses (including attorneys’ fees) arising from: (i) your or your Agents’ use of the Services; (ii) third-party use of your Access IDs; (iii) breach of these GTC-B or privacy policy; (iv) infringement or violation of third-party rights by Your Content, CloneMotion Inputs, Synthetic Media, music/assets, or trademarks; (v) disputes with your customers or service providers; (vi) fraudulent transactions or charges; (vii) deception or lack of disclosure regarding AI-generated content; and (viii) taxes, refunds and chargebacks related to your commerce. This obligation survives termination.

11. Assignment

You may not transfer, assign or sell these GTC-B or any rights hereunder. Hyperhuman may transfer or assign without restriction.

12. Data Usage and Charges

Use of the Services may incur third-party network/app-store fees. AI compute, rendering, translation, and similar resources are metered per your plan. Excess usage may be throttled or billed under the Fee Schedule.

13. Updates, Deprecation and Availability

We may release Updates that change features, models, formats, or APIs. API Versioning: when deprecating an API version, we will provide a reasonable migration window and documentation. Availability may be interrupted for maintenance, incidents, or third-party outages.

14. Subscription Fees, Billing & Taxes

14.1 Auto-Renewal. All plans auto-renew for successive terms (monthly or annual, as selected). Renewal occurs on the same calendar day as the initial charge or, if that day does not exist in a given month, on the last day of that month (e.g., Jan 31 → Feb 28/29).

14.2 Advance Billing; Usage & Add-Ons. Recurring plan fees are billed in advance. Usage-based fees, overages, and add-ons (e.g., Premium Footage, extra seats, AI compute, translations, storage, bandwidth) are billed when incurred or at the end of the billing period, at Hyperhuman’s discretion.

14.3 Prices & Changes. Discounts, rebates, trials, and promo pricing apply only to the initial term. Thereafter, plans renew at the then-current standard rates. We may change prices, fees, and quotas at renewal. For materially adverse mid-term changes to metered rates, we will provide reasonable notice; continued use after the effective date constitutes acceptance.

14.4 Taxes & Processor Fees. Fees are exclusive of taxes (VAT, GST, sales/use, withholding) and third-party Payment Processor fees unless expressly stated. You are responsible for all applicable taxes, duties, and assessments (except taxes based on our net income). If tax is required to be withheld, you must gross-up amounts so we receive the full amount invoiced.

14.5 Payment Authorization. You authorize Hyperhuman (and its Payment Processor) to store your payment method and to automatically charge all recurring fees, usage/overages, add-ons, and applicable taxes at or after the time they are due.

14.6 Payment Failure; Suspension. If a charge is declined, we may re-attempt using any payment method on file, notify you, and suspend or throttle access until full payment is received. We may terminate for non-payment per Section 6. You remain responsible for all amounts due for the term selected.

14.7 Account Accuracy. You must keep billing info, tax IDs, and payment methods current and accurate. Hyperhuman may terminate or suspend if renewal cannot be completed due to outdated or invalid payment information.

14.8 Upgrades, Downgrades & Seat Changes.
(a) Upgrades/add-ons/seat increases take effect immediately and are billed pro-rata for the remainder of the current term.
(b) Downgrades/seat reductions take effect at the next renewal; no credits or refunds for the current term.
(c) Plan changes may adjust quotas (API limits, storage, AI compute, export limits).

14.9 Overages & Fair Use. Where plans include quotas, any excess consumption is billed at the posted overage rates. Hyperhuman may apply fair-use protections, including throttling or temporary caps.

14.10 Trials. Trials convert to paid plans at the end of the trial unless canceled in-app before the trial ends. One trial per organization unless expressly approved by Hyperhuman.

14.11 Invoiced (Enterprise) Accounts. If we approve invoicing, invoices are due Net 7 (or as stated on the order). Late amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, plus reasonable collection costs. We may suspend service for overdue balances.

14.12 No Set-Off; Non-Transferable. You may not withhold, set off, or net any amounts due. Fees and credits are non-transferable and non-assignable.

14.13 Right of Access. Access to the Services is effective only upon successful payment of applicable fees.

15. Canceling Subscription, Plan Changes & Termination Effects

15.1 How to Cancel. The only valid method to cancel is in-app: Teams → Billing → Cancel Subscription. Requests via email, chat, or phone are not effective.

15.2 Effective Date. Cancellation is effective at the end of the current billing term (no mid-term cancellations). You retain access until that date, provided your account remains in good standing.

15.3 Annual Terms & Early Termination. Annual subscriptions are a commitment for the full term. Early termination by you does not relieve payment obligations for the remaining term, and no refunds or credits are issued.

15.4 Org Ownership. If you are an organization owner/admin, you must transfer ownership or terminate the organization before canceling your admin account. Failure to do so may prevent account deletion or cause service disruption for your team.

15.5 Plan Downgrades. Downgrades take effect at renewal and may reduce or remove features/quotas. Downgrading may cause loss of content or functionality and is at your risk.

15.6 Data, Embeds & API After Cancellation. Upon cancellation or expiration:
(a) API/Embed tokens are revoked; embeds and API-backed experiences may stop functioning;
(b) you should export Your Content prior to term end;
(c) we may delete data per our retention schedules; and
(d) reactivation may require paying then-current fees and may not restore deleted data.

15.7 Suspension/Termination by Hyperhuman. We may suspend, throttle, or terminate for breach, legal risk, security risk, non-payment, or abuse. If we terminate without cause, we will pro-rate and refund prepaid, unused fees for the remaining term as your exclusive remedy.

16. Refunds, Chargebacks & Credits

16.1 General Rule (No Refunds). All fees are non-refundable and non-creditable, including for partial periods, unused quotas, or time remaining in your term.

16.2 Limited Renewal Grace. As a courtesy, if an auto-renewal occurs and you submit an in-app cancellation and refund request within two (2) calendar days of the renewal charge, we will refund the renewal plan fee. This does not apply to:
(a) add-ons, usage/overages, Premium Footage, extra seats, or metered AI services;
(b) invoiced (enterprise) accounts; or
(c) renewals where you have already consumed post-renewal quotas or exported assets.

16.3 Trials. Charges incurred after a trial are not refundable if you did not cancel before the trial ended.

16.4 Add-Ons & Usage. Non-refundable once provisioned or consumed (including Premium Footage licenses, rendering/compute, translations, storage/bandwidth, seat upgrades).

16.5 Chargebacks. Initiating a chargeback for valid charges is a breach. We may suspend the account, revoke licenses, and assess a chargeback handling fee and any third-party costs. You must cooperate to resolve disputes with your Payment Processor.

16.6 SLA/Service Credits. Any service credits issued are credits only, applied to future invoices, non-refundable, non-transferable, and expire if not used within the stated period.

16.7 Right of Withdrawal (EU). By starting the digital service immediately, you expressly request performance and acknowledge you lose any statutory right of withdrawal for the delivered digital service/content.

16.8 Refund Method & Timing. Eligible refunds are issued to the original payment method and currency where possible. Processing times vary by provider (typically 5–10 business days). We are not responsible for currency conversion or bank fees.

16.9 Abuse & Exceptions. Abuse of the refund policy, excessive refunds, or fraudulent activity may result in denial of refunds, suspension, or termination.

17. General

Nothing herein creates a partnership, joint venture, employment, franchise, or agency relationship. You have no authority to bind Hyperhuman. These GTC-B are governed by the laws of Romania and applicable EU law. Disputes shall be submitted to the exclusive jurisdiction of the courts in Bucharest, Romania; Hyperhuman may seek injunctive relief in any jurisdiction. These GTC-B and our privacy policy (https://hyperhuman.cc/privacy) constitute the entire agreement regarding the Services, superseding prior agreements, except where a separate written agreement expressly overrides them. If any provision is invalid, the remainder remains in force. No waiver is effective unless in writing. Provisions intended by their nature to survive termination do so.

18. Contact Us

support@hyperhuman.cc

19. Account Deletion

You may delete your account directly from the Profile page at any time: Teams → Profile → Settings → Account → Delete Account. You can also request deletion by emailing support@hyperhuman.cc or via the in-app support chat.

Upon confirming deletion:

• Your session is closed and all API/Embed tokens are revoked promptly.
• We begin data deletion immediately and complete it within 10 business days, subject to legal/financial record-keeping and our retention schedules. Residual copies may persist in backups for a limited period and will expire per those schedules.
• If you are an organization owner/admin, you must transfer ownership or cancel the organization before deletion.
• Deleting your admin account may affect connected services (e.g., Embeds, Consumer Apps, API integrations) that rely on your credentials or ownership.

20. AI Features & Synthetic Media – Acceptable Use and Disclosures

20.1 What CloneMotion Generates. CloneMotion™ generates silent exercise video clips from trainer images or videos. It does not generate or clone voices, speech, or music. You must obtain and maintain all necessary rights/consents to CloneMotion Inputs and any depicted likeness; review and approve AI outputs before publishing; provide required disclosures; and avoid medical claims.

20.2 Prohibited Uses. You must not generate non-consensual intimate imagery, medical or biometric profiles, or content intended to deceive End Users; nor remove mandatory watermarks or disclosures. You must not suggest CloneMotion created or cloned a person’s voice.

21. Public API, Webhooks, and Embeds

21.1 Use documented endpoints only; respect authentication, rate limits and quotas.
21.2 Do not proxy, resell, or expose the API as a standalone service without our written consent.
21.3 Implement idempotency for webhook handling; webhooks may be retried.
21.4 You are responsible for your apps built on the API, including security, privacy notices and compliance.

22. Checkout and Monetization

22.1 Payments are handled by a Payment Processor; you must complete onboarding/KYC.
22.2 Processor fees and Hyperhuman platform fees apply per the Fee Schedule.
22.3 You are responsible for taxes unless the Processor collects/remits on your behalf as required.
22.4 You are liable for chargebacks and must honor a compliant refund policy.
22.5 You must not sell prohibited products/services, run dark patterns, or misrepresent offers.

23. Consumer Apps/Web & White-Label Apps

23.1 We host Consumer Apps/Web to deliver your Content. Distribution, app-store approvals and listing requirements may change; acceptance is not guaranteed.
23.2 White-label apps may be subject to additional terms under your order form or addendum.
23.3 We may remove content that violates these GTC-B, app-store rules or law.

24. Embeds & Widgets

24.1 You may embed our players/widgets on your sites subject to these GTC-B.
24.2 Do not alter, obfuscate or intercept embed communications or tracking required for operation, analytics or licensing compliance.

25. Multilingual, Captions & Text-to-Speech

25.1 AI translations and TTS are provided by separate features and may contain inaccuracies; you are responsible for review, especially for safety-critical content. CloneMotion is not a TTS or audio feature and produces no audio.
25.2 Some voices may be synthetic and may require disclosure under applicable law.

26. Deactivation of Hyperhuman Studio Mobile App

26.1 The legacy “Hyperhuman Studio” mobile app is deactivated and unsupported. Comparable functionality is available in Teams (web) and current creation workflows, including AI Features.
26.2 If installed, it may cease functioning at any time. Please migrate to Teams.

27. Export Controls & Sanctions

You represent you are not located in, established in, or a resident of any sanctioned country/region and will not use the Services for prohibited end uses under applicable export control and sanctions laws.

28. Beta Features

Access to Beta Features is optional, may be withdrawn, and is provided as-is without support, warranties, or uptime commitments. Beta Features may never be released generally.